Education: UG - B.Sc - Computers,B.Tech/B.E.,BCA; PG - MCA - Computers
Location: Bengaluru/Bangalore
(FRE & Exp) Walk-In at iGATE Global Solutions for Systems Engineer / Senior Systems Engineer
Experience: 0 - 2 Years
Job Description:
* Mastery skill level in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook
* Good understanding of Ticketing and Remote connect tools
* Awareness of PC Hardware Environment, Printers, UNIX
* Ability to work effectively as a team member
* Ability to handle continuous calls
* Pleasant, professional and courteous personality
* Excellent verbal and written communication skills
* Ability to diffuse volatile situations when distressed or irate customers call for support
* Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
* Able to listen to a caller explain the incident, determine the probable cause and logically take the caller through a step-by-step problem determination procedure, using telephone support
* Able to categorize an incident correctly for call tracking and logging purposes
Desired Profile:
Experience: Min. 6+ months of experience (Relevant voice based experience)
Pre-requisites:
* Qualification: Full-time Diploma Holders (only technical streams) & Graduates (E.g.: BE/BTech, BSc(Computer Science), BCA, MCA) with 50% & above through out in the academics
* Experience: 6+ months รข€“ 4 years (Experience in voice-based technical support environment)
* Good English speaking skills is a MUST
* MUST be willing to work in shifts 24/7
* MUST sign an employment agreement
Contact: iGATE Global Solutions
Email: Radhika.Veeraraghavan@igate.com
Website: http://www.igate.com
