Engineer - L1
Experience range: 1-2 years
Senior Engineer - L2
Experience range: 3-5 years
Team Leaders - TL, in all domains
Experience range: above 6 years
Mainframe / AS400 / VMS (Job Code: GCC/01/L1 L2 TL)
- Knowledge of operation and management of iSeries (AS400), ZSeries (IBM Mainframe), VMS Systems and middleware operations like DB2 etc.
- Working knowlede of Tivoli suite of products, HP openview or any other monitoring tool
- Knowledge on Change Management Process, Event Monitoring, Incident management
- Troubleshooting, Batch Processing, problem handling & administration
- IBM Certified Specialist - System z Technical Support, Power Systems Technical Support IBM Certified Advanced Technical Expert - System i Solutions
Network & Telecom (Job Code: GCC/03/L1 L2 TL)
- Good understanding of networking related concepts and technologies
- Knowledge of network event management, network drive administration, Tivoli suite of products, HP openview or any other monitoring tool
- Experience in troubleshooting of network devices (Routers, Switches, etc.)
- Working knolwedge on Change Management Process, Event Management & Batch Processing.
- Network Certifications - Inter Connecting Cisco Network Devices (ICND), CCNA, CCNP
Storage (Job Code: GCC/04/L1 L2 TL)
- Knowledge of Storage Systems, back up and recovery procedures
- Experience in Event Management, Incident Management, Change management procedures and administration of SAN, DAS, NAS
- Troubleshooting of storage products like EMC Storage Systems, NetApp Switch, HDS Storage, NetApp NAS Storage Systems
- Working knowledge of Tivoli suite of products, HP open view or any other monitoring tool
- SINA Certified Storage Engineer (SCSE)
IBM Certified Solution Advisor - Tivoli Storage Manager, Certifications on storage from vendors like EMC, NetApps
Unix (Job Code: GCC/05/L1 L2 TL)
- Experience on Unix/Linux Server Operations, different hardware environment and standard operation procedures
- Experience in Change Management, Event Maangement, Batch Processing, Incident Management, Administration & troubleshooting in different Unix/Linux servers
- Working knowledge of Tivoli suite of products or HP oepn view or any other monitoring tool
- Unix Certifications (e.g. Opengroup, Redhat etc.)
Windows (Job Code: GCC/06/L1 L2 TL)
- Experience on Windows 2000/2003 Server Operations and Event Management, Change Management, Batch Processing and Incident Management
- Experience in different hardware environment and standard operations procedures
- Knowledge of Windows Security Hardening, Tivoli suite of products or HP openview or any other monitoring tool
- Advanced troubleshooting in Windows Environment
- Microsoft Certified System Engineer / Administrator
Microsoft Office Specialist (MOS)
Microsoft Certified Technology Specialist (MCTS)
