Sr. Software Analyst - Plant Engineering Support
COMPANY DESCRIPTION :
Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data.
Experience : 3 - 5
Level : Sr. Software Analyst
Location : Hyderabad/ Secunderabad
Key Skills : Experience in Plant Engineering Customer Support, Knowledge in Programming & Windows OS
JOB DESCRIPTION:
- Customer support analyst responsible for communicating with customers via phone and email to resolve SmartPlant Enterprise including, SmartPlant Foundation, 3D and Visualization, Engineering and Schematics)problems.
- Analyze reported problems and ask appropriate questions to be able to quickly resolve or reproduce problems.
- Document all communications with customer on the issue/service request in CRM system
- Document solutions in knowledgebase, when appropriate.
- Verification of fixes in patches or service packs.
- May participate in certification of Smartplant Enterprise components during release cycles
- Preferred previous experience with SmartPlant Foundation
Contact Details:
Address :
1-8-446 & 447, S. P. Road,
Secunderabad.
Phone : 04040402000
For more details click here
